Terms and Conditions
E-Shop / RJ Watches SA
Romainjerome.ch is an Internet website edited, published and operated by RJ Watches SA having its registered offices at Grand-Rue 29-31, 1204 Geneva, Switzerland.
The romainjerome.ch website has been granted the right to sell a selection of RJ products directly online over the Internet between consumer(s) (“Client(s)”) and RJ Watches SA (“RJ”).
The purchase of any products offered on romainjerome.ch website is subject to these terms and conditions (“Terms and Conditions of Sale”).
We strongly recommend users to read these Terms and Conditions of Sale entirely and carefully. Upon agreeing, Clients signify their assent and expressly acknowledge that they are aware of these Terms and Conditions of Sale.
If Clients do not agree to these Terms and Conditions of Sale, then Clients will not be authorized to purchase any product on the romainjerome.ch website.
RJ may update these Terms and Conditions of Sale at any time without notice. The newest version of the Terms and Conditions of Sale will be updated directly on the romainjerome.ch website. It is every Client’s responsibility to read and understand the Terms and Conditions of Sale.
Orders can be placed on the romainjerome.ch website by individuals over eighteen (18) years old and for personal purposes only.
Clients can purchase all RJ products available on the romainjerome.ch indicated by the button “TAKE ME”. Once the Client selects one product on the romainjerome.ch website, a summary page will be displayed featuring a photograph of the item, its name, reference, and its unit price, constituting the order. Clients should check that all information is accurate and reflects the selection before confirming the order.
To continue the purchasing process, Clients are required to agree to the Terms and Conditions of Sale. The latter are available to print and Clients can contact RJ by sending an e-mail to: email@example.com for any information regarding these Terms and Conditions of Sale.
Once Clients enter their personal data and confirm the purchase, the order will be submitted to RJ for processing.
The order Client places on this website will not constitute a binding contract unless and until RJ transmits a confirmation by email.
RJ reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices or orders by a Client with whom it has a dispute concerning prior order or if RJ has reasonable cause to suspect that such Client has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.
The order confirmation and the invoice constitute the contract between the Client and RJ. The contract cannot be modified unless clearly stated in a separate and written amendment.
All prices are indicated in Swiss Francs, include the shipping fees but exclude the local taxes and VAT outside of Switzerland and are final.
Prices can vary and can be changed without any prior notice. It is the Client’s responsibility to be informed of any change that might occur. The price indicated on an order confirmation shall prevail in a case of change of price during the purchasing process.
When ordering products for international delivery, Client is the importer of record and must comply with all laws and regulations of the country in which Client is receiving the goods. Client may be subject to import duties and taxes that are levied once the merchandise reaches Client’s country. RJ has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so Client should contact his local customs office for further information.
The payment of the order is due when the order is placed on romainjerome.ch website, when receiving the order confirmation. The total amount of the order should be paid through the payment options offered on the romainjerome.ch website. The payment options are VISA, MASTERCARD and AMERICAN EXPRESS. Clients are required to pay for any order placed on the romainjerome.ch website immediately upon confirmation of their order. RJ may accept payments by bank transfer depending on the case. Orders will be dispatched once RJ receives the payment.
- Availability and Delivery
The delivery zone for RJ products ordered via the romainjerome.ch website is extended worldwide except for the following countries: BRAZIL, CHINA, INDIA and RUSSIA.
The sale of any product containing exotic skins is strictly restricted to Switzerland.
RJ will not process any order for which a post office box is provided. Products will be delivered to the address specified during the ordering process in the section “My Account”.
The Client can choose between two (2) options for the delivery of any product ordered on the romainjerome.ch website.
- The product is delivered by RJ through a carrier, at the address specified by the Client in the section “My Account”. It is the Client’s responsibility to provide RJ with a correct address and information.
- RJ offers the possibility for the Client to come to its offices, located in the center of Geneva (see section 7 below “Contact”) to pick-up the timepiece purchased on the romainjerome.ch website. An RJ representative must contact the Client in order to book an appointment.
RJ will cover the costs of both travel and accommodation up to the value of 1’000CHF. In order to do so, the Client must provide RJ with the necessary proofs of payment.
In case the Client cannot pick-up the product in person, the Client must provide RJ with the full name, contact details as well as a copy of the identification of the person in charge of collecting the product.
Upon receiving the full amount due, the Client will be informed via email of the delivery date of the product ordered through the romainjerome.ch website.
Due to the limited quantities produced and the complexity of the products sold, RJ is only able to inform the Client of an approximate delivery date.
This date indicates the day the product is available in RJ’s inventory.
The delivery date does not enforce RJ in any ways. RJ shall not be liable in case of inventory outage or unavailability of products.
Any Delays of Delivery does not allow Client to refuse the product or require any claim.
- Passing of risk
Risk of loss of or damage to the product shall pass to the Client as he has acquired the physical possession of the goods. However, the risk shall pass to the Clients upon delivery to the carrier if the carrier was commissioned by the consumer to carry the goods and that choice was not offered by the trader, without prejudice to the rights of the consumer against the carrier.
RJ offers an in-house two (2) years warranty with all timepieces and with all timepieces purchased on the romainjerome.ch website and one (1) year warranty for accessories (writing instruments, cufflinks and wall clocks).
Upon receiving the product, it is the Client’s responsibility to manage a meticulous inspection of the products for any visible marks or imperfection. In case the Client observes damage or missing items, Client must notify RJ by sending an email to: firstname.lastname@example.org as soon as he discovers it unless within 7 days after the delivery. In case of any defaults RJ will proceed either to a reparation of the product, or to a substitution of the product by another one without defaults. In case these latter two options cannot be done by RJ, Client is allowed to cancel the purchase of the product or require price reduction.
RJ offers a one year warranty extension for each Client who provides his personal data through the “owners” section. This offer is only applicable to individuals who own an RJ product.
- Return, Exchange and Refund
RJ reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.
Please note that RJ puts its best effort to ensure that the coloring, design and style of the RJ products in the photographs displayed on the romainjerome.ch website are representative of the original products, variations may occur due to technical restrictions of color reproduction on any computer equipment. Consequently, RJ shall not be liable for any error or inaccuracy in the photographs or graphical representations of RJ products displayed on the romainjerome.ch website. RJ reserves the right not to accept or to cancel your order based on the sole argument as such defaults. If you have any questions about the products, you may contact our customer service by sending an email to: email@example.com.
Upon receiving the product, Client shall have a period of 14 days to return the products without giving any reason.
This period shall expire after 14 days from the day on which the Client acquires physical possession of the goods.
Before the expiry of this period, the Client shall inform RJ of his decision to return the product. For this purpose, the Client has to make an unequivocal statement to RJ setting out his decision to return the product.
This statement shall be notified by sending an email to firstname.lastname@example.org or by any other written way.
When notified of a return, RJ will provide the Client with the necessary documentation and information to proceed with the shipment back to RJ. The products must be returned within ten (14) days from the Client’s notification. All products must be returned in their original packaging and ensure that they are sent back securely.
Client bears the cost of returning.
RJ will inspect every returned product and if the product is not damaged or his value not diminished RJ shall reimburse the Client within a maximum of 14 days upon receipt of the returned merchandise.
- Choice of law and jurisdiction
Swiss law shall apply exclusively to these Terms and Conditions of Use and any disputes arising under or in connection with the relationship between RJ and Clients.
The sole place of jurisdiction is the city of Geneva, Switzerland.
You may contact RJ through the below channels:
RJ Watches SA
Tel: +41 22 319 29 39